FAQ

YenGear provides industrial IoT devices, software and project support for data acquisition, monitoring and control. We combine standard hardware, connected software and project-specific configuration around the equipment and site requirements.

We support connected field projects in areas such as environmental monitoring, smart agriculture and smart power. The right starting point depends on the equipment, control objectives, network, installation environment and required records.

Send the application, equipment list, quantity, supply voltage, load or signal information, control actions, network availability, installation environment and required feedback or alarms. Photos, nameplates and wiring diagrams help us identify missing parameters.

Yes. We review the site conditions and operating goals, then compare a standard product, a combination of standard units or a project-specific design. The final selection follows the confirmed electrical, communication, control and delivery requirements.

Yes. We can review circuits, loads, protection, control logic, monitoring, alarms, enclosure conditions, cable entries and branding. We confirm what is standard, what needs customization and what must be tested or documented before production.

Yes. We can discuss private labeling, branding and OEM or ODM adaptations for the selected products. Share the models, expected quantity and branding requirements. Distributor pricing, territory arrangements, tooling and other order conditions are agreed separately.

Yes. We can provide the product or project documents that apply to the confirmed scope, such as technical manuals, configuration information and relevant records. The certificate holder, issuer, applicable product and document scope must be checked against the specific document package.

Sample availability, minimum quantity, pricing and freight depend on the product, configuration and destination. Send the requested scope and quantity so we can confirm whether a sample or trial order is appropriate.

Send the model, hardware options, quantity and whether you need individual units or complete paired sets. For freight and a proforma invoice (PI), include the company name, full delivery address, postal code, recipient and phone number. Tell us any required delivery terms, and identify the purchaser and consignee if they are different.

We confirm pricing, payment method, production scope, estimated ship date and delivery terms in the quotation or order documents. These details depend on configuration, quantity, destination and the production schedule, and the confirmed documents govern the transaction.

Check the delivery terms in your quotation. Door-to-door shipping does not by itself mean import duties, taxes or customs clearance are included. Tell us if you need DDP delivery so we can check availability and cost for the destination. The quotation confirms the included charges and each party’s responsibilities; transit estimates run from dispatch and can be affected by customs or remote-area delivery.

Yes. If a local supplier will purchase or import on your behalf, please introduce them so we can coordinate the product requirements, quotation and delivery. A representative can also coordinate with us for an agreed order. Confirm the purchaser, payment arrangements, consignee and import responsibilities before payment and shipment.

Ask us to confirm the warranty period and coverage for the selected product in the quotation or order documents. For a support request, send the order reference, model, fault description and any useful photos or test results. Repair, replacement, return shipping and other service arrangements follow the applicable warranty terms.

Production personnel prepare equipment against the project drawings, selected configuration and order documents. Assembly, inspection and test items depend on the product and project scope, and the equipment is prepared for shipment after the agreed checks.

We can discuss a visit or production review for a specific project. Access, timing, scope and any safety or confidentiality requirements are confirmed in advance.

We provide product documents and technical support for selection, configuration, integration and use. Remote guidance, troubleshooting and any on-site or replacement arrangements depend on the product and order documents.

Use the project contact form or email with your application, equipment and contact details. We will review the available information and identify the next step, such as product selection, a configuration review or a custom project discussion.